Refunds and Returns Policy

1. Eligible Return & Exchange Situations

We accept returns and exchanges for our formal dresses, evening gowns, and party outfits under valid conditions. Eligible cases include: defective products, fabric flaws, stitching errors, wrong item shipped, size mismatch caused by our staff error, and obvious damage occurred during transportation. We guarantee reasonable after-sales solutions for all qualified non-artificial quality problems.

2. Return & Exchange Conditions & Non-Returnable Items

Valid Return & Exchange Conditions: All returned dresses must be unused, unwashed, unaltered, and free of stains, odors, scratches or wrinkles caused by wearing. All original tags, packaging, and accessories must be intact and attached. The products must be resalable after inspection.

Non-Returnable Items: Items that have been worn, altered, cleaned, damaged artificially, or without original tags and packaging are not eligible for return or exchange. Customized dresses, clearance final-sale items, and accessories worn privately are also non-returnable.

3. Return & Exchange Time Limit

All return and exchange applications must be submitted within 30 calendar days from the date you receive your order. Applications exceeding the 30-day time window will not be accepted.

4. Return Process

Step 1: Contact our customer support via email or phone within 30 days of receipt to submit a return request and describe the reason for return.

Step 2: Wait for our team’s confirmation and return instructions. Pack the dress properly with all original tags and packaging intact.

Step 3: Send the package to our official return address: 1412 E Santa Clara St, San Jose, CA 95116

Step 4: Send the tracking number to our customer service for record. We will inspect the item after receiving your returned package.

Step 3: Return the item to our store address: 1412 E Santa Clara St, San Jose, CA 95116

Step 4: After inspection and confirmation, we will arrange the new item shipment as soon as possible.

6. Refund Process

Once we receive and inspect your returned items and confirm they meet return standards, we will process your refund within 3-5 business days. All refunds will be returned to your original payment account.

The bank processing period usually takes 2-5 business days. The actual arrival time depends on your card-issuing bank’s processing rules, which is beyond our control.

7. Return & Exchange Shipping Fee Rules

Our Responsibility (Free Return): If the return or exchange is caused by product quality problems, shipping damage, or our shipping error, we will bear the return shipping fee.

Customer Responsibility: For personal reasons such as inappropriate size, style dissatisfaction, or changed mind, customers shall bear the return shipping cost by themselves.

8. Order Cancellation Rules

Customers can cancel their orders and receive a full refund if the order has not been processed and shipped.

Once the order has been dispatched and shipped out, order cancellation is unavailable. If you no longer need the items, please follow our official return and refund policy to apply for after-sales service after receiving the package.